Our top priority is ensuring you’re completely happy with every purchase. If you’re not fully satisfied with the items you’ve received, please take a moment to go through the detailed return and refund guidelines below—we’re dedicated to making this process as hassle-free as possible for you.
1. Eligible Return Window
You may request a return within 30 calendar days from the date your order is successfully delivered to your specified address. Unfortunately, we cannot accept refund requests once this 30-day period has passed; this policy helps us uphold the quality of our products for all our customers.
2. Requirements for Eligible Returns
To ensure your return is processed without delays, the items must meet the following criteria:
Be in unworn, unwashed, and undamaged condition—with no signs of use or modifications
Retain all original tags, labels, and branding that came with the product
Be packaged in their original containers (when provided), such as product boxes or dust bags, to avoid damage during shipping
For hygiene and product safety reasons, certain items are excluded from our return policy. This includes “final sale” merchandise and intimate apparel, as these cannot be safely resold once opened or worn. All non-returnable items are clearly marked on their product pages before you complete your purchase, so you can shop with full transparency.
3. Exchange Procedures
Currently, we do not offer direct exchanges for size or color. This is due to the fluctuating nature of our inventory and our commitment to ensuring order accuracy.
If you’d like a different size, color, or style, we recommend two straightforward steps: first, initiate a return for the original item following our return policy; second, place a new order for the product you want. This method allows us to handle your request promptly and ensures you get the new item as quickly as possible.
In cases where an item is confirmed to be defective (e.g., stitching issues, fabric defects) or was shipped incorrectly (due to an error on our part), our team may offer either a replacement of the same item (if available) or a full refund—based on your preference and product stock levels.
4. Return Shipping: Responsibility & Costs
Who covers return shipping costs depends on the reason for the return, as outlined below:
If the return is due to a defective item, manufacturing flaw, or our mistake (such as sending the wrong product), we will cover all return shipping expenses. When possible, we’ll also provide a prepaid return label to make the process easier for you.
For returns made due to a change of heart—including ordering the wrong size, deciding the style isn’t right, or no longer needing the item—you, the customer, will be responsible for return shipping costs. Additionally, the original shipping fees paid at checkout are typically non-refundable, unless the return is a direct result of our error.
5. How to Start a Return
To prevent processing delays, please do not ship items back to us without first getting authorization. Instead, follow these steps:
Email our customer service team at
[email protected], including your unique order number and a clear, detailed explanation of why you’re returning the item.
If the item is defective, attach high-quality photos that clearly show the problem (e.g., a close-up of a tear or broken zipper). This helps our team review your request more efficiently.
Our customer service team will assess your request within 1-2 business days. We’ll confirm if your return is approved and send you step-by-step instructions—including the return address and any necessary shipping labels (if applicable).
6. Refund Processing Timeline
Once our facility receives your returned package, our quality control team will conduct a thorough inspection to ensure it meets our return criteria. We’ll then send you an email to confirm the outcome of your refund request—whether it’s been approved, denied, or needs more information.
If your refund is approved, the funds will be credited back to your original payment method within 5-10 business days. Please note that your bank or credit card issuer may require extra time to reflect the refund in your account—this is a standard process across financial institutions and beyond our control.
7. Resolving Delayed or Missing Refunds
If you haven’t received your refund within the 5-10 business day period, we suggest taking the following steps to resolve the issue:
Check with your bank or credit card issuer first. Many financial institutions have their own processing timelines, and the refund may still be in transit.
Review your original order confirmation email to confirm the payment method listed is the one you’re checking—sometimes refunds are sent to a secondary card or account.
If the refund still hasn’t appeared after verifying with your bank, contact our customer service team at
[email protected] with your order number and the date your return was approved. We’ll work directly with our finance team and payment processors to track the refund and update you accordingly.
8. Duties & Taxes for Canadian Orders
For orders shipped to Canada, any import duties, taxes, or customs fees charged by the Canada Border Services Agency (CBSA) or the shipping carrier are your sole responsibility and cannot be refunded by our brand.
If you return an item from a Canadian order, our refund will cover the original product price. We will also refund the original shipping fee only if required by Canadian law and if the return is due to our error (e.g., defective item, incorrect shipment). Importantly, the import duties, taxes, and customs fees you paid will not be included in the refund, as these are collected by third-party authorities.
If you have any questions or need further clarification about our return and refund policy, please don’t hesitate to contact our customer service team—we’re here to assist you.
